Delivery & Returns Policy
Your order will be packed with care by a team of staff and SWALLOW members at our charity in Westfield.
Currently, we only ship to the UK.
UK P&P Delivery costs are as follows:
Standard Delivery (3-5 working days using Evri Standard Delivery) £3.00
Free Standard Delivery on orders over £25 (3-5 working days using Evri Standard Delivery)
Delivery to the Channel Islands, Isle of Man, Northern Ireland and outside of the UK
Sorry, we do not currently ship to the above destinations.
Returns
If you are unhappy with a product you have received please return it to us within 14 days. The product must be returned to us in a saleable condition with all original tags and packaging intact. A refund of the cost of the product will be given. We will refund the original cost of shipping but will not be able to pay for the return shipping cost.
If you receive a broken or damaged product please send images and we will arrange to dispatch again or refund in full dependent on your preference.
For all queries regrading returns please contact info@swallowcharity.org or call us on 01761 414034
Returns address:
FAO: Returns , SWALLOW Charity, The Old Engine House, Old Pit Road, Westfield, BA3 4BQ.